JANICE HATHAWAY

547 East Blue Jay Road, Philadelphia, PA 19103

(215) 200-9001 · medadmin@icare.net

Highly competent administrative professional offering 10+ years of combined experience

and education in office administration with a medical office focus

·         Strong interpersonal communication, organizational, time management and problem resolution skills

·         Exceptionally people oriented and customer focused; appropriately exercise humor to diffuse tensions

·         Adept at implementing procedures to support office efficiencies and productivity levels.

·         Detail oriented with an excellent figure aptitude; keen ability to recognize and correct discrepancies

·         Maintains strong statistical data / order entry skills and proficiency in software and database systems.

PROFESSIONAL EXPERIENCE

Receptionist / Office Assistant, BUSINESS LOGISTICS, Philadelphia, PA 3/07 – Present

·         Indexed and scanned documents for Billing, Accounts Payable, HR, Cash Receipts and Payroll Departments

·         Handled a multi-line switchboard while processing incoming / outgoing mail and FedEx deliveries.     

·         Assisted with ad hoc projects and maintained open lines of communication between employees.

Office Manager /Bookkeeper, COMMUNITY PROPERTIES, Montgomery, PA      5/06 – 3/07

·         Reconciled monthly census and month end reports; updated daily census records.

·         Prepared accounts payables; researches unpaid invoices and corrected invoicing discrepancies. 

·         Processed data for payroll reconciliation reflecting vacation and personal time.

·         Updated vital statistics log for county records and processed death certificates.

·         Maintained personnel files, Benefits information and tracked clinical staffs’ credentials and annual TB updates.

·         Greeted and directed facility visitors; provided information and announced their arrival to departments.

·         Answered phones, took messages, distributed mail, and kept office equipment supplied and serviced.

Administrative Assistant / Volunteer, HOME HEALTH CARE CENTER, Delaware, PA    11/05 – 4/06

·         Audited patient charts in compliance with regulatory requirements of the hospice care system.

·         Assisted nurses, chaplains, social workers and volunteers with diversified administrative tasks.

·         Observed weekly interdisciplinary team meetings and assisted in handling overflow call volumes.

Order Entry Clerk, CLEARINGHOUSE, LTD., Delaware, PA    5/97 – 10/05

·         Received, edited and processed merchandise orders for shipping and billing.

·         Reviewed orders for accuracy of pricing and unit of measures; corrected errors before data input.

·         Forwarded confirmations to both inform customers of discrepancies and approximate ship date.

·         Routed orders with incorrect information to the appropriate customer service representative.

·         Compiled statistics and prepared various reports for management purposes.

EDUCATION

MEDICAL TECHNICAL TRAINING CENTER, Delaware, PA

Certificate of Completion, Office Information Professional; Medical concentration, 2006

Medisoft ICD-9, CPT & HCPCS Coding; Medical Terminology;

Computerized Scheduling; Medical Records; Ethics and HIPPA 

COMPUTER PROFICIENCIES

 MS Word, Excel and Outlook

Type 50 WPM; Alpha/Numeric Data Entry: 10,000 KSPH